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CUSTOMER SERVICE Contact Us: If you have any questions or comments, we want to hear from you. Just click on palight@mcn.org and type in your message, and we will get back to you as quickly as possible. In general, you can expect an answer within 24 hours. If your inquiry is time sensitive, please call us toll free at (877) PALIGHT (725-4448).

Our Guarantee: Every one of our products has been carefully hand picked. We stand behind everything we sell. If you feel a purchase has not lived up to your expectations, feel free to return it within 10 days from the date the order was placed for a prompt refund, replacement or exchange. The only exception is for clothing that has been unpacked and worn; we cannot accept return of these products. Special orders are exchangeable but not refundable.

How to Return an Item: Please include your invoice and the item in its original packaging. On your invoice please write a reason for your return, such as wrong color, etc., and sign your return comment. Send the package securely wrapped, insured, and postage paid to:
Returns Department
Point Arena Lighthouse Keepers
PO Box 11 / 45500 Lighthouse Road
Point Arena, CA 95468-0011
*** It is very important to first email us @ palight@mcn.org regarding your return for an authorization code.***
Security Measures: Ordering from our website is as secure as using your credit card at our gift store. Please be confident that when you shop with us online, every security step has been taken to be sure your transaction is protected, secure and worry free. Every online shopper should know that customer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
Shipping and Handling: We ship most of our in-stock items within five working days of receiving your order. Standard shipping is via UPS. At the time of shipment, we will email you a tracking number. Presently, we do not fill international orders online. For international shipping requests, please call toll free (877) PALIGHT (725-4448). Our nominal handling fee helps defray a small portion of the expense we incur in expediting your order through our system and carefully hand-packing your merchandise.

© Point Arena Lighthouse Keepers
P.O. Box 11, 45500 Lighthouse Road, Point Arena, CA 95468
1-877-725-4448 or 707-882-2777     fax: 707-882-2111
Email us at palight@mcn.org       Webmaster: Martha Bouquin mbouquin@mcn.org

Lighthouse gates are open daily with Tours of the Tower & Museum.
Take a bit of the lighthouse with you by visiting our Official Lighthouse Gift Store